link FAQs for Students About COVID-19

COVID-19 FAQs for Students

Please find answers to some of the most common questions regarding COVID-19 closures at Mission College below. You can also chat with a Welcome Center Ambassador by clicking on the orange envelope icon by the right side of this page.

General Online Learning Information

Online learning takes getting used to, and we realize that the change may pose issues for you. However, we are here to support you in learning on Canvas. The Academic Support (Tutoring) Center offers workshops, informational resources, and other assistance

In addition, we have many resources regarding the use of Canvas at

Loaner Laptops and Wi-Fi

We recognize that the sudden transition to online learning is challenging, especially if you do not have reliable internet access or functioning laptop. We offer solutions for these problems, including Wi-Fi in Lot A, computer lab hours, and loaner laptops.

General Questions

Q: Are online classes still happening?

A: Yes. All online classes will continue.  We continue to function as a college, just online.

Q: What happens next?

A: We continue to update the campus as we know information and currently have phases to re-open established. We also continue to update students through Twitter (@go2missionSC), WVM email, and Canvas.

Q: How long will this last?

A: Currently the campus remains closed to the public and we are answering questions online and over the phone. We are under guidance from the Santa Clara County Health Department and State and following their guidelines.

Q: Can I talk to a counselor, admissions, financial aid or someone in EOPS, TRIO, VALOR, CalWORKs, Puente, MESA or DSPS?

A: Yes. Our service areas are moving to an online format, such as email, Zoom, Skype or telephone.

Q: How do I contact my instructor?

A: Your instructor's email is on the syllabus. Many emails are their first name and last name i.e., If you do not get a hold of them, try the department chair on the College website. Please be patient. You can also contact them through Canvas.

Q: How does all this affect my grades/transfer/next semester?

A: We are working diligently to make sure you receive proper credit for course work completed. Grades will still occur. Credits will still be given. Adjustments in teaching styles may occur, although we will work to provide as much support to you through this transition.

We encourage students not to quit midsemester or simply stop showing up. This could create adverse results in regards to grades. We are here to support you and get you the knowledge you need to complete the class. 

We have agreements with CSU and UC campuses that credit will be honored for this semester.

Q: How does all this affect dropping classes?

A: We encourage each student to discuss this decision with a Mission College counselor before coming to a final decision, but also recognize the need for some to take action now. See the Counseling department to reach a counselor via Cranium Cafe chat, or email

Q: Do I Still have to Pay Library Fines?

A: Library fines after March 10 2020 will be waived for returning books. Students can do so using  the drop off slot at the front of the building. 

Q: What if I need accommodations that are different than normal due to COVID-19?

A: Reach out to Disability Support Programs & Services (DSPS) directly and let them know your needs. There are several ways to contact the department.

Admissions Questions

Q: Will my transcript order be processed? 

A: Yes. Transcript orders are being processed.

Q: Has my transcript from another college been received?

A: Transcripts received from other colleges are processed and routed to the appropriate staff within 7-10 business days.

Q: What is the deadline to apply for graduation?

A: Deadlines are on our “Are you ready to graduate?” page.

Q: When will I know what my priority registration date?

A: Priority registration dates can be found on My Mission Portal and we will release them on   Check your portal on a regular basis to find out what your registration date is.

Q: Can I still get an enrollment verification?

A: Yes. Complete the Verification Request form and send via email to:

Q: Where is my 1099-T?

A: You can access your 1099-T from inside My Mission Portal under the Student tab and by accessing the Student Account section.


Q: How can I Return Rental Textbooks at the End of the Term?

  • Rental textbooks will be checked in when employees have access to bookstore.

  • If late rental fees have been assessed while the bookstore is closed, they will be refunded.

  • Grace periods will be extended to prevent students from being charged while the bookstore is temporarily closed.

Q: Will the bookstore be offering buyback on my books at the end of this term?

A: The bookstore will buyback books from the Spring term once we reopen.

Q: As more campuses switch to online classes only, how is the bookstore supporting online ordering?

A: We are offering free shipping as the default shipping option on all sales.

Financial Aid Questions

Q: Is the Financial Aid office open?

A: Yes. Although closed to the public due to the COVID-19 situation all Financial Aid services are being provided remotely via online platforms until further notice. Please visit Mission College Financial Aid for more information.

In the interest of safety for all students and employees, please email documents (.PDF/.JPEG/.PNG) to from your email account. If you have questions, please call us at (408) 855-5546.

Q: How do I submit any documentation to complete my financial aid file?

A: Students may submitted the completed documents via regular mail to:

Mission College
Financial Aid Office
3000 Mission College Blvd., M/S 14
Santa Clara, CA  95054

or send completed scanned documents to

Do NOT send photographs of loan documents, wet/electronic signatures are required per federal regulations. 

Q: Can I still apply for a student loan?

A: Student loan applications are available inside My Mission Portal.  Go to the Student tab and access the Financial Aid section, go to à General à  Downloadable Documents à Direct Loan Packet.  Please read completely as there are several requirements as part of the application process.

Q: Can I still submit a satisfactory academic progress (SAP) appeal?

A: The SAP Appeal form is under the General section of Financial Aid under the Student tab located inside My Mission Portal. The SAP Policy can be access from the Financial Aid home page.

Q: Can I still apply for a scholarship?

A: Scholarship applications for 2020-2021 are located at

Your Letter of Recommendation should be either emailed to:
Lucia Moreno at, faxed to 408-855-5546 or mailed to:

Mission College
Financial Aid – Scholarships
3000 Mission College Blvd., M/S 14
Santa Clara, CA  95054 

Q: How do I request a Social Services financial aid verification?

A: Email your verification for housing forms to: Include instructions on where the form should be sent. 

For other Social Service verifications, email the completed the Authorization to Release Documents form and the agency’s requesting documentation to

You many also request an Authorization to Release Documents form from

Q: My FAFSA/Cal Dream application was selected for verification.  What do I need to do?

A: Login to My Mission Portal and go to the financial aid tab. Go to the Required Documents area.

Determine which of the six different verifications worksheets you need to complete for your file. Download and complete the appropriate Verification Worksheet, and submit with the appropriate federal tax documents. 

Please email documents (.PDF/.JPEG/.PNG) to from your email account. If you have questions, please call us at (408) 855-5546.

For the 2019-20 academic year, submit 2017 tax documents. 

Verification Worksheets for 2020-2021, are not yet available, but will be very soon.  The submission deadline is July 1, 2020.  2018 federal tax documents will apply to the 2020-2021 academic year.

Q: Can I still apply for financial aid?

A: Yes. The Financial Aid team continues to process financial aid applications. Financial aid is disbursed to eligible students with completed financial aid files every two week.  The second major disbursement for spring 2020 is scheduled for the week of March 27.

Q: How will dropping a class now impact my financial aid?

A: We do not know how dropping a class may impact your financial. Our Financial Aid office is waiting for guidance from the U.S. Department of Education on how financial aid student may be impacted because of COVID-19. We will notify students as soon as we know.

Q: Why haven’t I received my financial aid?

Rest assured that if you have applied for and are determined to be eligible for financial aid you will receive your aid. A transition to telecommuting due to COVID-19 has impacted operations. 

If you have questions on the status of your application contact the Financial Aid office at or at (408) 855-5546.  Some of the most reason for not receiving financial aid are:

  • Your BankMobile account has not been set up – see topic above
  • Your expected family contribution (EFC) is greater than your Cost of Attendance (COA)
  • Additional documents are required to complete the file
  • Negative SAP Standing
  • Not enrolled in classes
  • Not following official Education Plan for your declare primary program of study
  • Did not list Mission College on FAFSA
  • Listed both Mission College and West Valley College – only the college where you primary program of study is listed needs to be on the FAFSA.

Q: I have FWS, will I still get paid during the closure due to COVID-19?

A: Yes. Federal Work Study students will continue to get paid for hours they would have normally worked until the shelter in place moratorium is lifted.

What is Open and What is Closed?

The campus is currently closed to the public and answering questions remotely. We suggest looking up indivdiual areas to contact them.

  • The library is closed. Online reference tools are available.
  • The Program for Students with Developmental Disabilities is closed.
  • The Child Care Center is closed.
  • Outside event rentals are currently paused. Our facilities rental team has reached out to organizations such as San Jose State, Notre Dame de Namur, Alpha Star, Bay Area Road Dogs, New Life Community Church and our community education classes (such as motorcycle training or court mandated classes). Those individual groups will contact members.
  • Off-site classes (including apprenticeship programs and high school CCAP courses) are sustepended.